BTiP 2022, nr 3 – Artykuł 8

The idea of synergic quality management as a key pillar of building social resilience

Barbara Wiśniewska-Paź | University of Wrocław
ORCID 0000-0001-9616-1105

„Bezpieczeństwo. Teoria i Praktyka”, 3/2022, s. 113-125
DOI 10.48269/2451-0718-btip-2022-3-008
PDF: English

Abstract: The issues related to management, quality competences and social resilience for at least several decades have been very popular and are the subject of analyzes by representatives of various scientific disciplines. They are interesting because they concern almost every area of our life – their development and, at the same time, problems to be solved, implementing innovations, constantly taking into account the context of socio-cultural, economic, technological and other changes. Total Quality Management refers to a pro-quality approach to life and work based on cooperation, commitment, mindfulness, self-control, the need to develop and improve own qualifications and competences. Ultimately, this is to affect the long-term development and well-being of employees, institutions as well as potential applicants, customers, etc. and a wide range of institutions and people using the services of a company/institution or cooperating with it (within various spaces of social, cultural, economic, educational reality, etc.) and society understood in its various dimensions. The article deals with the key dimensions and contexts of the concept of comprehensive quality management, which is one of the key pillars of social resilience.
Key words: quality management, human teams, society, cooperation, development, competences, Total Quality Management, social resilience